The Moment
GTM moves forward.
Customer Success
is changing.
AI, new business models, and shifting definitions of value are reshaping what it means to lead in post-sales. Moment 2026 brings together the leaders, operators, managers, CSMs, and builders navigating that shift — and defining what comes next.
As the anchor event of the week, Moment is built for meaningful conversations, practical insight, and real connection. Join hundreds of post-sales professionals on Tuesday, October 6 at Convene, Brookfield Place (NYC, 225 Liberty Street, 2nd Floor).
How AI is reshaping CS workflows, headcount, and the definition of a CSM.
Usage-based pricing, outcomes-led GTM, and what they mean for retention.
Moving beyond renewals to the outcomes the board actually cares about.
Above the inflection.
The motion that defined Customer Success for a decade is being replaced in real time. Seat-based contracts are giving way to outcome-based pricing. Forward Deployed Engineers are showing up inside post-sales orgs. AI is compressing work that once took entire teams. And the people who built careers in the old model are being asked to reinvent themselves — while still doing the job. This is the inflection, and it's already here.
Built to own what comes next.
Moment 2026 is for the professionals who want to own what comes next — not manage it, not survive it, not wait it out. Every session, every room, every conversation is designed to give attendees the clarity, the frameworks, and the community to step into what post-sales becomes.
One day. One focus. The right room.
Where the post-sales community comes together.
Built for the people defining what's next.
Leaders, operators, and builders shaping post-sales.
Thank you for the hundreds of speaker nominations for 2026. Stay active in the Customer Success Meetup community for opportunities to speak at future local meetups.
Built with the post-sales community.
Moment is built alongside the teams pushing the boundaries of post-sales. Huge thanks to the partners helping bring the community together this October.
Sponsor Moment 2026.
The available sponsorships for Moment 2026 have sold out. We are thankful to those companies partnering with us to tell their story in front of hundreds of post-sales leaders, operators and builders shaping the next chapter of Customer Success. Feel free to join our waitlist to sponsor future Customer Success Meetup events.